We'll Take Care of Your Smart Tech Home

Your smart home technology is an investment and requires proper maintenance to ensure a maximised performance and stability. The most stable computing platforms occasionally hiccup, as do our smartphones, heating systems and our vehicles. Like our vehicles and heating systems our home technology should be maintained correctly and serviced regularly. As with all complex technology systems, regular servicing and updates are recommended to ensure that your technology continues to work seamlessly and effectively.

Service & Support

Our support packages are simple and straight forward to suit various requirements and budgets. We are also happy to take on systems that have not been installed by us, following an initial chargeable system audit in order assess your maintenance needs.

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Monitor
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Manage
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Maintain

Packages

‘Triple M’ Support Plan have been designed to make life simple. They have a minimum 12-month contract, and thereafter a rolling contract with a 3-month notice of cancellation. 

Please see our range of packages below to discover which level you require. We are always happy to answer questions and advise.  

 
What's Included... Standard Premier Elite
Unlimited Telephone Support
Unlimited Email Support
Dedicated Support Ticketing System
Initial Response Time 8 hrs 4 hrs 2 hrs
Onsite Support Visits 1 2 4
Onsite Support Hours 2 hrs 4 hrs 8 hrs
Onsite Maintenance Visits 1 2 3
Onsite Maintenance Hours 2 hrs 4 hrs 6 hrs
24-hr response on site (critical fault/failures)    
Control4 4Sight License
Monitored  
Remote Managed  
Discount on System Upgrades
Support Button on Touchscreens
Dedicated Customer Support Manager  

Webstract’s full tech solution has provided our home with a full design installation continued their quality service in managing all aspects of our smart home solution.  Their proactive approach is refreshing as our equipment, software and systems are consistently being remotely measured, monitored and maintained. This ongoing support provides us with trusted confidence and provides a reassurance that we are up to date with the latest tech, without any concerns or security compromises.

Webstract Ltd are an authorised partner of Control4, Creston, Loxone, Artcoustic, QMotion and also a member of CEDIA, and are based in Wheathampstead, Hertfordshire. We are experienced in all areas of Smart Technology including home cinema, multi room audio visual systems, intelligent lighting, blinds, home security and CCTV cameras to smart thermostats, Commercial & Corporate Smart offices - Microsoft Teams/Zoom rooms, Smart Hospitality, Smart Hotels, Smart Home projects in and and around Harpenden, St Albans, Radlett, Berkhamsted, Hertfordshire, Bedfordshire, Buckinghamshire, Surrey, Central London, Greater London, UK.

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